Terms & Conditions
Introduction
Welcome to the Color Lighting website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, colorlighting.sa and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.
By accessing the Site, you confirm your understanding of the Terms and Conditions, and you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
Use of the Site
Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such a password or account. Furthermore. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
Minors under the age of 18 shall be prohibited to register as a User of this website and are not allowed to transact or use the website.
During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
Website Security
It is strictly prohibited to violate or attempt to violate the security of the website, including, but not limited to:
Violating information that is not your own or hacking the site server or any account that you are not authorized to use officially.
Any attempt to explore, survey or test the capability of the system or the network or any trying to hack the security system or protection levels is strictly prohibited if you do not have the authorization to do so.
It is not allowed to attempt to disrupt or infiltrate the service provided to any other user, host, network Including but not limited to posting and sending viruses to the website, overloading, sending the sequential messages, spam, or any other means that may harm the integrity of the network .
It is strictly prohibited to simulate the IP , e-mail or any part of the website address for the purpose of counterfeiting or using it in the creation of any email or mailing group.
In many cases, the Harmful violations of the system or web security will result in civil and criminal sanctions.
You hereby agree that you will not use the system resources from hardware or software or any other methods to disrupt, penetrate or attempt to or interfere with the workflow of the website or any activity or service provided by our site. We will observe these activities that may be involved in such violations and we will cooperate with the competent judicial authorities to prosecute and enforce the necessary punishment for those involved in such violations.
Privacy policy
We are aware of our responsibility to protect your personal information and we take it very seriously. We believe that your personal information is one of the most important resources. We store the processing of your personal information through our servers that already are protected by high-security hardware and software. If you have any objection to the processing system of your personal information, transportation or using it by any means, please send your request to info@colorlighting.sa Or you may avoid using the Website Services.
We do not use your personal data by means from selling or renting to any third party without your explicit permission in the first place.
Delivery details
The shipping process date depends on your purchase order, your city location and payment method.
· Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Delivery of orders inside Riyadh city is within 3 to 7 working days & Outside Riyadh within 3 to 10 working days excluding weekends (Friday and Saturday) and official holidays such as Eid. The delivery time during holidays is 15 days. ((Delivery time is appreciated and not guaranteed)).
Delivery also depends on the acceptance of the client and set the date of delivery with the Color Lighting team or with the shipping team. In the event that the customer does not communicate with us at the time of delivery, this may lead to a delay in delivery time without any liability to Color Lighting.
Product Delivery Cost: 30 SR.
Color Lighting will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of KSA.
The payment
Customer provides the following information:
i. the full number / PAN (primary account number) for that Card;
ii. the expiry date of that Card;
iii. the Card CVV / CVC code (the 3-digit code printed on the signature panel of the Card); and
iv. the billing address of the Customer that is held by the Issuer of the Card.
Payment via ATM (MADA)
Credit cards:
ensure a safe shopping experience on our website. We currently accept credit cards of Visa Card and MasterCard. When the customer pays by credit card there are no additional charges added. Please enter full payment details in English.
· The cardholder must retain a copy of transaction records and Merchant policies and rules.
· We accept payments online using Visa and MasterCard credit/debit card in SAR (or any other agreed currencies).
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken as an indicator that all information in the Service or on any related website has been modified or updated.
Product images maybe a little different from the real products due different lighting or to online image compression.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Return Policy
Return Policy
Color Lighting provides the best and highest quality products to our customers. We strive to satisfy all customer requirements and provide the easiest possible ways for the returns, according to the following conditions:
● The product should not be used, damaged, and it must be in the same condition as you received it.
● original invoice is required.
● Return is within 7 days of the date of receipt.
● The amount of the returns will be refunded by bank transfer in the event of cash on delivery. In the case of online payment, the amount will be refunded to the same card that was paid with.
● Accepting shipment from the shipping company declares that the shipment (carton) is in good condition, and it is sealed upon receiving.
● Customers will be charged for delivery fees in case of returning unless the product had a manufacturing defect.
● Products that had been used, installed or assembled can't be returned unless the product had a manufacturing defect.
● Products that are broken down or defective due to misuse can’t be returned.
● Products that are changed or altered based on the client request can't be returned.
● Products can’t be returned without all codes and Stickers.
Return method
1- by calling customer support 0558327834
2- through login to the website